Urgent Dental Care

What we do

Our Dental Access Centres provide dental care to both children and adults who are in pain, have suffered dental trauma, or have facial swelling or excessive bleeding. This extends to patients visiting the country.

This service is available to patients who:

  • are unable to access dental treatment from their regular dentist
  • are not under a current course of treatment with a dentist
  • patients who do not have a current dentist
  • patients who are visiting the area

Appointments are made on a first come first serve basis and are subject to a strict triage process. You will be asked a series of questions to allow us to assess and prioritise your needs.

The aim is to make you as comfortable as possible and to offer pain relief until you can be seen by a regular dentist. Temporary filling, dressings and extractions are offered if required.

Charges

NHS charges do apply unless you are exempt from paying for your dental care. Proof of exemption will be asked for.

Out Of Hours emergencies

Telephone NHS 111

Please call 111 for advice if you have:

  • severe dental and, or facial pain that cannot be controlled by pain relief
  • infection of the teeth and, or gums
  • uncontrollable bleeding
  • suffered a dental trauma.

For treatment of minor conditions please contact your local pharmacy or contact your dentists surgery when next open.

How to contact our service

We ask all patients to contact the service by telephone to book an appointment. We have a number of clinics offering this service across Cambridgeshire and Peterborough. Please see below for contact numbers:

LocationPhone lines open Contact number
Cambridge Dental Access Centre08:15am Please note new number:
01223 868205
Huntingdon Dental Access Centre 08:45am 01480 363760
Peterborough Dental Access Centre 07:45am 0800 952 0870
Choose option 1
Wisbech Dental Access Centre 08:15am0800 952 0870
Choose option 2

Where are our services based:
We have four clinics that provide urgent dental care, as you can see from the table above. Please use our clinic finder at the top of the page for the addresses or click here.

Frequently asked questions

Can I register with you as a regular patient?

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No, we signpost service users to seek their regular dental care via a general dentist. To find a regular dentist please contact NHS England on 0300 311 22 33 or email England.contactus@nhs.net

Do I need to pay for my treatment?

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Yes, unless you are under 18 years of age, statutory charges for NHS dental services apply. You may be eligible to access free NHS dental services if you receive certain benefits. Please visit: http://www.nhs.uk/NHSEngland/Healthcosts/Pages/Dentalcosts.aspx for further information on current charges and help with dental costs.

I have paid for a course of treatment and need to come back again, do I have to pay again?

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If, within two months of completing a course of treatment, you need more treatment from the same charge band or a lower one – such as another filling – you don’t have to pay anything extra.
However, after two months of completing a course of treatment, you will have to pay the NHS charge Band for any dental treatment received. Please visit: http://www.nhs.uk/NHSEngland/Healthcosts/Pages/Dentalcosts.aspx for further information on current charges and help with dental costs.

I think I have an abscess, I think I only need antibiotics, do I need an appointment?

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Yes, a dentist needs to make sure that the toothache is not being caused by something else other than infection. If the cause of pain is an abscess then sometimes antibiotics are not the only treatment required. It is better sometimes to remove the tooth, to remove the source of the infection or drain the infection through the gum.

When do I need to call to get an urgent appointment?

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Appointments are allocated on a first-come, first-served basis by telephone. It is recommended that you call when the phone lines open, as there is only a set amount of appointments available and they are normally allocated extremely quickly. Please see telephone numbers above.

Can I go to my GP or A&E for treatment for my dental pain?

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It is not recommend as medical doctors are not trained to diagnose or treat dental problems.

What do I do if I experience dental pain at the weekend or on a bank holiday?

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For advice outside of opening hours and at weekends, please contact NHS 111 and they will be able to help you.

I have more than one tooth causing me pain, will the dentist treat everything?

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The nature of the service is to treat the most severe problem and then advise on further treatment required.

I am a nervous patient, how will you support me during the appointment?

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We will give you the time to explain your anxieties, and we will explain what we are doing in a way to help you understand. All of the team are experienced in treating anxious patients.

I have a cold-sore, will you be able to see me?

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You may be refused treatment due to the risk of spreading the viral infection to eyes.

I am pregnant, can I see a dentist?

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It is safe to visit the dentist when pregnant, however please ensure you advise us of this and any changes to your medical history before your appointment.

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