Last updated: 24 August 2020

Appointments update

We have only been seeing urgent cases and have been offering support and advice on the phone and via video.

You may have seen calls for all dental practices to reopen from Monday 8 June. Our priority continues to be the safety of our team and our patients. We are working differently and are planning dental care based on current guidance.

We haven’t forgotten about you, so please be assured that we are planning for how we will gradually increase our services. As soon as we can see you, we will.

Provision of urgent dental care

Because of coronavirus (COVID-19), all routine dental treatment has been stopped at the moment.

Local Urgent Dental Care (UDC) systems are being created across every NHS region to ensure everyone can continue to access high quality urgent dental care in line with national guidance.

A regional triaging service has been established, which directs urgent cases to one of a small number of designated Urgent Dental Centres for treatment. There are three in Cambridgeshire and Peterborough; all of which meet the requirements for separation and social distancing of patients. 

Anyone who needs urgent or emergency dental care should call their regular dental practice in the first instance, who will refer patients to the triaging services where clinically appropriate.  Patients can only be seen after a referral via the triage system.  People cannot drop-in to an urgent dental care service.

For those who cannot contact their dentist or do not have one, and require urgent care, patients are advised to use the NHS 111 online service available here:

Further information on dental health during the coronavirus outbreak is available here:

Coronavirus symptoms

To help protect our staff and other service users, please stay at home and self-isolate for 14 days and do not visit our service if you or a member of your household has:

  • a new continuous cough
  • a high temperature (of 37.8 degrees centigrade or higher)
  • a loss of taste or smell

Here is some helpful guidance to help you whilst you are staying at home.  If you have serious symptoms you cannot manage at home, use NHS 111 online (please only call NHS 111 if they cannot get online).

We’ve added some information to our Trust website that includes lots of resources available in different languages. Please click here and scroll to the bottom of the page for examples [opens in new page].

Our services

In order to deliver the best possible care to our patients during the coronavirus outbreak, we are following national guidance to adapt our services. This means we will continue to provide services prioritised as essential by NHS England and temporarily pausing others.

In practice this means:

  • allocation of urgent appointments is following clinical triage over the telephone by a dentist
  • all routine appointments have been postponed

To reduce the number of people sitting in our waiting rooms and thereby helping to delay the spread of the virus, you will be asked to:

  • make appointments by telephone only
  • pay by card only
  • attend alone if possible or if absolutely necessary with only one other person
  • wait outside until the dentist is ready to reduce people in the waiting area

Please note that we’ve reduced our telephone line hours for our Dental Access Centres in Cambridge, Huntingdon, Peterborough and Wisbech.

Phone lines will now be open from 8.15am – 4.15pm Monday – Friday (excluding bank holidays) and closed for lunch between 12pm – 12.45pm.

We appreciate your patience, support and cooperation during this unprecedented time and we apologise for any inconvenience this may cause.

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